Cancellation & Refund Policy

1. Free Cancellation Window

We understand that travel schedules can shift unexpectedly. Direct reservations placed through our official website benefit from our flexible cancellation window:

2. Late Cancellations & No-Show Terms

• Late Cancellation (Under 24 Hours): Cancellations submitted less than 24 hours before 2:00 PM IST on the arrival date are subject to a late fee equivalent to one (1) night's base room tariff plus applicable GST.
• No-Show (Failure to Arrive): If a guest fails to check in on the reserved arrival date without prior written notice, the booking will be registered as a No-Show, and the primary night charge will be retained. Remaining consecutive nights in the booking itinerary will be automatically released to general inventory.
• Early Departure: Guests choosing to shorten their stay after check-in must notify the front desk at least 24 hours prior to revised departure to avoid an early check-out penalty charge.

3. Advance Deposits & Refund Processing Timelines

Since individual website reservations operate on a pay-at-property basis, no advance debit is processed online for standard bookings.

For corporate retreats, banquet reservations at Poorna Sahithya Hall, or bulk group bookings where advance contractual token deposits have been deposited:

• Initiation Timeline: Approved refund claims meeting cancellation eligibility will be approved and initiated by our accounts division within 3 business days.
• Settlement Method: Refunds are credited strictly back to the original source method (bank transfer, credit/debit card, or UPI).
• Bank Processing Period: Depending on the respective issuing banking partner, funds typically reflect in your account within 5 to 7 business banking days.

4. Step-by-Step Cancellation Process

To cancel or reschedule an existing reservation:

1. Locate your unique Reservation Reference ID (e.g., EC-XXXXX).
2. Send a formal cancellation email to stay@emporiacomforts.com with your booking reference and registered contact number.
3. Alternatively, call our direct concierge reservation hotline at +91 9620901303 between 8:00 AM and 10:00 PM IST for immediate assistance.
4. You will receive an official cancellation acknowledgment timestamp for your records.