Privacy Policy

1. Corporate Entity & Scope

This Privacy Policy governs the collection, processing, storage, and protection of personal data by Emporia Comforts, an operational business unit owned and managed by HOSPITALITY PRO PARTNERS (GSTIN: 29AARFH7457B1ZZ), having its registered office at:

This policy applies to all visitors, guests, and users accessing our digital reservation platform (emporiacomforts.com) as well as patrons utilizing our physical hospitality accommodations and estate amenities.

2. Categories of Information We Collect

3. Purposes and Legal Basis of Data Processing

We process your personal information exclusively for lawful business operations, including:

• Facilitating room reservation requests, stay schedules, and on-site hospitality arrangements.
• Communicating booking confirmations, check-in instructions, and customer support notices via SMS, email, or telephone.
• Complying with mandatory taxation, financial record-keeping, and hotel register reporting requirements under Indian law.
• Preventing fraudulent booking submissions, security breaches, and unauthorized access to our digital infrastructure.
• Analyzing aggregate platform performance to enhance user experience and optimize booking flows.

4. Google Ads, Analytics & Digital Marketing Disclosures

Our website utilizes Google Ads conversion tracking, Google Analytics 4, and related digital tags to evaluate campaign efficacy and deliver relevant advertising:

• Measurement & Attribution: These tools employ first- and third-party cookies to record anonymous interaction events (such as viewing the booking page or completing a reservation inquiry) without linking browsing patterns to unencrypted personal profiles.
• No Sensitive Data Transmission: We do not transmit financial payment credentials, official identity documents, or unencrypted guest names to advertising networks or third-party marketing brokers.
• User Control: You can manage or disable interest-based Google Advertising preferences via Google Ads Settings (adssettings.google.com) or configure your browser to block tracking cookies.

5. Data Protection, Storage & Third-Party Sharing

We do not sell, rent, monetize, or trade guest personal information to any third party. Personal information is strictly restricted and shared only under the following specific circumstances:

• Authorized Operational Service Providers: Encrypted hosting services, SMS notification gateways, and dedicated IT infrastructure providers operating under strict confidentiality contracts.
• Legal & Regulatory Mandates: Law enforcement agencies, municipal tax authorities, and statutory bodies when mandatory disclosure is mandated by an official court summons or regulatory audit.

6. Data Retention & Guest Rights

Reservation records and statutory guest registers are retained for the minimum duration required by applicable commercial and hospitality record-keeping regulations in Karnataka.

You retain the right to request access to, correction of, or verification of your personal contact records held in our system. For data inquiries, please reach out to our privacy grievance desk at stay@emporiacomforts.com.