Terms of Service

1. Legal Entity & Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Guest”, “User”, or “You”) and HOSPITALITY PRO PARTNERS (GSTIN: 29AARFH7457B1ZZ), operating the luxury hospitality estate known as Emporia Comforts.

By accessing our website, placing an accommodation reservation, or utilizing our banquet, dining, and hospitality services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy and Cancellation Policy.

2. Reservation Framework & Transparent Pricing

• Direct Reservations: Submission of a reservation request through emporiacomforts.com secures room availability based on selected dates and room tier inventory.
• Currency & Taxation: All tariffs are displayed and invoiced in Indian National Rupees (INR). Room charges are subject to statutory Goods and Services Tax (5% GST for eligible room tiers), clearly itemized before reservation confirmation.
• Pay-on-Arrival Policy: Standard direct website bookings do not require upfront card debit; total room charges, applicable taxes, and incidental security deposits are settled directly at the property reception during check-in.
• Extra Occupancy: Base room rates cover standard double occupancy (or triple occupancy for Superior Rooms). Additional adult guests beyond base capacity incur an extra bed charge of ₹1,000 per night (plus applicable GST).

3. Check-In, Check-Out & Verification Procedures

4. Guest Responsibilities & Code of Conduct

• Property Care: Guests are expected to maintain property fittings, furnishings, and electronic fixtures in proper condition. Any willful damage, defacement, or missing inventory will be evaluated and invoiced directly to the guest before departure.
• Estate Rules: Smoking is restricted to designated outdoor zones. Prohibited substances, hazardous goods, and unlicensed commercial activities are strictly forbidden on property premises.
• Safety & Quiet Hours: Guests must respect peaceful environment standards and observe night quiet hours between 11:00 PM and 6:00 AM in guest floor corridors.

5. Limitation of Liability & Force Majeure

Emporia Comforts and HOSPITALITY PRO PARTNERS shall not be liable for failure to execute bookings or provide services caused by unforeseen Force Majeure events, including natural disasters, governmental restrictions, public utility failures, extreme weather events, or civil disruptions.

In-room digital safes are provided for guest convenience. The management shall not be held liable for unsecured personal jewelry, high-value currency, or personal belongings left unattended in common estate areas.

6. Governing Law & Jurisdiction

These Terms, all reservation agreements, and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India. The courts located in Bengaluru, Karnataka shall have exclusive jurisdiction to settle any disputes.